Payment & Return Policies
SHIPPING & PROCESSING TIME
The time I need to prepare an order for shipping varies. For items that are IN STOCK, shipping typically occurs within 48 hours of your order. For items that are ON BACKORDER, shipping typically occurs within 5 business days of your order. This is because all items are handmade and take time to fabricate. For details, see individual items.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. Jeni Elizabeth Jewelry is not responsible for delays due to customs.
SECURE PAYMENT OPTIONS
- Jeni Elizabeth Jewelry accepts Credit Card payments through Paypal, PayPal CREDIT or Square.
- Paypal and Square keep your payment information secure. Jeni Elizabeth Jewelry never receives your credit card information.
RETURNS & EXCHANGES
I gladly accept returns, exchanges, and cancellations
- Contact me within 14 days of delivery
- Ship items back within 30 days of delivery
- Request a cancellation within 24 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order? Please contact Jeni Elizabeth if you have any problems with your order.